Making Sure Your Handmade Leather Journal Lasts
At Erregatti, we handcraft beautiful leather journals with the hopes they become treasured companions for your thoughts and adventures.
We understand that sometimes, things don’t work out quite as planned. That’s why we offer a hassle-free return policy to ensure you’re completely satisfied with your Erregatti experience.
What can be returned?
You can return any unworn, unused, and original condition Erregatti journal within 15 days of receiving your order. This includes:
- Journals purchased directly from https://erregatti.com/
- Unopened gift-wrapped journals
What can’t be returned?
Unfortunately, we cannot accept returns for:
- Journals that have been used or show signs of wear and tear
- Personalized journals, as these are custom-made for you, complete with your engraving
- Items purchased more than 15 days ago
How to initiate a return:
- Contact us! Send an email to hey@erregatti.com with your order number, proof of purchase and a brief explanation of why you’d like to return the journal.
- We’ll reply with a return authorization and instructions on how to ship the journal back to us securely.
- Once we receive the returned item in its original condition, we’ll process your refund within 5 business days.
Refunds:
We’ll issue a full refund to the original payment method used for your purchase. Please note, any original shipping costs or return shipping fees will not be refunded.
Exchanges:
Currently, we don’t offer direct exchanges. However, if you’d like a different journal, you can simply return your original one and place a new order for your desired item.
The following journals are not eligible for exchanges:
- Journals that have been used or show signs of wear and tear
- Personalized journals, as these are custom-made for you, complete with your engraving
- Items purchased more than 7 days ago
Got any questions?
Feel free to reach out to us via email or social media!<br)We’re always happy to help in any way we can.
We appreciate your understanding!
We hope this return policy makes shopping with Erregatti a breeze.
We want you to be 100% happy with your handmade leather journal, so don’t hesitate to reach out if you have any questions or concerns.